All Sale purchases are final sale: no returns or exchanges.
DOMESTIC RETURNS: Please click here to start your return
INTERNATIONAL RETURNS: Please click here to start your return
Please note that returns can be initiated within 14-days of receiving your order. At this time we do not offer exchanges due to high-demand. If you wish to switch out a piece from your order, we recommend returning it and placing a new order for the replacement piece to guarantee availability.
Please note that returns will be processed with a $25 restocking fee to cover the cost of return shipping and processing.
Any items purchased as part of a promotion or flash sale are FINAL SALE and may not be returned or exchanged.
At this time it is taking an average of 2-3 weeks to complete the returns process due to social distancing measures to insure the safety of our team and our customers at our Distribution Center. Please reach out to email@example.com at any time for an update on your return. Once your refund is processed it will take 3-5 business days on average for it to show up in your bank account or credit card statement depending on your bank.
TRACKING YOUR ORDER
Once your order has been processed, you will receive a shipping confirmation email with the tracking number. Check the status by clicking on the tracking number.
Kondi ships all orders with FedEx Ground in the continental United States. Orders are shipped from New Jersey, Monday through Friday, within 1-2 business days of order confirmation.
Orders placed from Friday-Sunday will ship the following week.
Pre-order and custom orders ship when available.
Packages ship via FedEx Ground, unless otherwise specified, and do not require signature for delivery.
Since signature is not required, please make sure your delivery location is secure. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment.
KONDI is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Need a Kondi track right away? Email us at . firstname.lastname@example.org, and we will let you know if the order can ship same day.
All international packages are shipped via DHL Express. International shipments depend largely upon the pace with which they are processed through customs. KONDI is unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees, original shipping charges, and any costs associated with the return shipment. Refunds for refused international shipments will be less the aforementioned fees.
We are not responsible for delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally.
We accept returns on new, unworn merchandise with tags attached, within 14 days of receiving your order.
Please note that all cashmere and sale items are final sale.
Suzie Kondi reserves the right to refuse returns on worn or damaged garments. Returns will be processed with a $25 restocking fee to cover the cost of return shipping and processing.
Thank you for shopping Kondi!