Orders are processed within 3-5 business days of order confirmation, Monday through Friday. Once shipped you should receive your order within 3-7 business days. Delivery times can vary based on your shipping destination.
Domestic orders ship by Fedex Ground, and international orders ship by DHL. We now offer expedited shipping services via Fedex, but please note that processing time is not included in the expedited shipping time.
Due to high demand, cashmere items are not included in this order processing time.
We aim to ship all orders as quickly as possible and they are submitted for processing when you place your order. Though we cannot guarantee any changes, please do not hesitate to reach out to shop@suziekondi.com for assistance.
Although orders are processed immediately once they are placed, please reach out to shop@suziekondi.com for more information on the status of your order. Please note that we cannot guarantee order cancellations.
We accept all major credit cards, as well as Shoppay, Paypal, Afterpay and Google Pay.
All applicable taxes are added to your order at checkout once your shipping address is added.
All sale items are final sale and are not eligible for return, refund or exchange.
Yes! We offer price adjustments in the form of store credit within 7 days of purchase. Please reach out to shop@suziekondi.com for more information, and to initiate your price adjustment.
Our stores would be happy to place an order for you by phone. Please see our stores page for details on their business hours.
You may check the status of your order within your order confirmation email sent at the time of purchase. If you have an account with us, you can view the status of your order there and once your order ships, you will receive a tracking number via email.
Promotional codes are redeemable during checkout in the box titled “Gift card or discount code.”
Yes! Once you sign up for our newsletter on suziekondi.com, you will receive an email with a promotional code to use on your first order.
No, you do not have to create an account to place an order. If you do not wish to receive newsletter updates, please uncheck the box under the email address section during checkout.
We are sorry to hear that! Please reach out to shop@suziekondi.com with your order number, and our team will be happy to assist you!
Orders are processed and shipped within 3-5 business days after the order is placed. Please note that cashmere items are in high demand and may not be able to be processed within this time. Please refer to the product page or contact us at shop@suziekondi.com to confirm cashmere lead times.
Yes! You can view our size guide HERE.
For details on our sizing and conversions, please review our sizing guide.
Pre-order items are not immediately shipped once an order is placed as they are available at a later date. All pre-order items are marked as such and a shipping date is stated on the product page for the item.
For the best customer experience, we aim to ship orders including pre-order items as soon as possible, in one complete shipment.
Yes. At this time, we collect a full deposit for preorders.
You can purchase a gift card HERE, and choose your desired amount before adding it to your cart. Please note that gift cards are sent via email once an order is placed. If gifting a gift card, please make sure the recipient has the full code to use either online or in store.
We are sorry to hear that! Please reach out to shop@suziekondi.com with your order number and a photo of the item(s) and our team will be happy to assist you!
Please reach out to shop@suziekondi.com with the shipping address you would like your order sent to, and our team will be happy to assist you. Please note that we cannot guarantee this change as orders are processed immediately after they are placed.
We now offer expedited shipping methods at checkout! Please note that these expedited Fedex shipping methods do not include our 3-5 day processing time.
For more information on expedited shipping methods for your order, please reach out to shop@suziekondi.com and our team will be happy to provide more information.
Please note that although we may be able to accommodate expedited shipping methods by updating the service in a timely manner after your order is placed, we are not responsible for the timing of delivery of your items once the package is released to the shipping provider. Cashmere orders may not be eligible for expedited shipping due to the current lead times for cashmere as stated on the product pages
Orders are processed and shipped via Fedex domestically and DHL internationally within 3-5 business days of order confirmation. Once shipped, orders typically arrive within 3-7 business days. Once the package departs our fulfillment center, we are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We offer expedited shipping services at checkout but please note that the order processing time of 3-5 business days is not included in the shipping service delivery time.
The delivery date of international packages depend largely upon the pace with which they are processed through customs. We are unable to control or predict the delivery windows for these packages, are not responsible for delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally.
Domestic orders priced at $800 and above are shipped via Fedex Ground with a signature required.
If you have any questions regarding whether your order should require a signature or would like more information, please email shop@suziekondi.com.
Yes! When shopping on our site, please choose the country you are shipping to in the top navigation. International orders ship via DHL.
Taxes and duties are calculated at checkout based on your shipping address.
No, we do not ship to PO boxes at this time.
Yes! We offer shipping to Hawaii, Alaska and Puerto Rico.
We offer free shipping on domestic orders $400+ before taxes. For international orders, free shipping is determined based on the destination country.
We are sorry to hear that! If you believe your package is lost, please reach out to shop@suziekondi.com and our team will be happy to assist you!
We accept returns on new, unworn merchandise with tags attached, within 21 days of receiving your order. Please note that all sale purchases and accessories are final sale, and are not eligible for return,refund or exchange. Suzie Kondi reserves the right to refuse returns on worn or damaged garments. Cashmere and cotton hand knit purchases are only eligible for store credit. When processing this return in our returns portal, you will have the option to select a store credit.
At this time, a $18 restocking fee is applied to all domestic returns with 4 items or less to cover the cost of return shipping and processing. If your return has 5 items or more, a $25 restocking fee will be applied.
Exchanges and returns for store credit do not have a restocking fee.
You may process a return within our returns portal HERE. If you have any questions or need assistance with processing your return, please reach out to shop@suziekondi.com.
Please use the returns portal HERE to initiate an international return.
Please note that international returns are subject to their own return shipping fee that is based on your shipping address at the time of processing your return. We do not offer international exchanges in our portal at this time, but you can choose the store credit option to receive a store credit to use on a new purchase on suziekondi.com.
Once your return is successfully processed and authorized within our returns portal, a return label will be emailed to you.
We accept returns on new, unworn merchandise with tags attached, within 21 days of receiving your order.
At this time, a $18 restocking fee is applied to all domestic returns with 4 items or less to cover the cost of return shipping and processing. If your return has 5 items or more, a $25 restocking fee will be applied.
Exchanges and returns for store credit do not have a restocking fee.
Please note that original shipping fees are not refunded. If you were to exchange your item, there is no restocking fee and shipping is free for the new item(s).
International returns are subject to different returns rates which are determined by your location at the time the return is processed. If choosing a store credit for your international return outcome, no return shipping fee is applied. Please reach out to shop@suziekondi.com for any questions regarding your return.
Online orders cannot be returned or exchanged in store, and in store purchases cannot be returned or exchanged online. If there was an item you would like in exchange for your original item that is not available within our returns portal, please reach out to shop@suziekondi.com and our team will be happy to assist you!
Yes! You may process an exchange order within our returns portal HERE. A restocking fee is not applied for exchanges.
Please reach out to shop@suziekondi.com if you have any questions or do not see an item you were interested in available for exchange.
We do not offer international exchanges at this time, but we offer store credit in our international returns portal! You can choose this option to receive store credit to use toward a new order. This outcome does not incur a return shipping fee for your return.
Yes! You can choose a store credit as your return outcome while processing your return in the returns portal for your order. There is no restocking/ return shipping fee applied when choosing store credit with an exception listed below.
Please note that hand knit cashmere and cotton knit items are only eligible for store credit and a restocking fee will be applied for the return of these items which is deducted from the store credit amount.
Once your return is received back to us, please allow up to 10 days for your refund to be processed. Once processed, it may take up to 10 business days for the refund to be seen on your statement.
Yes, our same return policy applies to pre-order items. We accept returns on new, unworn merchandise with tags attached, within 21 days of receiving your order. However, please note that any custom item cannot be returned.
All sale purchases and accessories are final sale, and are not eligible for return, refund or exchange. Please note that cashmere and cotton knit purchases are eligible for store credit only.
Unfortunately, we cannot accept returns or exchanges outside of our return window.
If you wish to return your in store order from either one of our retail locations, it must be done in store within 14 days of purchase. We do not offer shipping labels for in store purchases at this time.
In store items are only eligible for store credit or exchange as stated in store.
Once you login to your account HERE, you are able to view all of your orders placed under the email address associated with your account.
To reset your account password, please click “Forgot Password?”.
To check the balance of your gift card, both in store and online, please reach out to shop@suziekondi.com and our team will be happy to provide more information!
If you are interested in an item that is currently out of stock on our site, please reach out to shop@suziekondi.com and our team will be happy to help!
We have detailed care instructions on each product page on our website. You will also find a care tag inside each garment. If you have further questions, please feel free to reach out to us at shop@suziekondi.com.